Hey everyone,
I wanted to share a recent ordeal that's left me both disappointed and disheartened with Samsung, a brand I've been loyal to for many years. On January 28, 2024, filled with excitement, I pre-ordered the new Samsung Galaxy S24 Ultra. Imagine my surprise when, just a few days later, I discovered my eagerly awaited device was delivered to someone else entirely on the first of February.
Attempting to resolve the issue, I reached out to Samsung's support, expecting some assistance or at least empathy for the mix-up. Instead, I was bluntly told the order was "delivered" and that it was up to me to sort it out with the unintended recipient. It baffled me how a mistake on their end turned into my responsibility, with no offer to help or rectify the situation from Samsung's side.
Over a month and a half has passed since then, with no progress or support from Samsung. Their lack of concern and refusal to acknowledge their mistake has been eye-opening. I've been a staunch supporter of Samsung for years, but this experience has significantly changed my perspective.
I'm now at a point where I see no other option but to seek legal advice to address this issue. But, I wanted to share my story with all of you here to raise awareness. If you're planning on purchasing a new Samsung device, you might want to consider buying from a third-party retailer or at least be prepared for potentially inadequate support should anything go wrong.
It's a tough lesson learned on my end, but I hope my experience can help others make more informed decisions.
Stay safe and take care,
Milad Nalbandi
