Who is replying on support question? /

[NokiaUser]

Seems it's not staff who reply on your cases as a reply I got was referring me to contact Samsung by using the member app to contact Samsung, which was what I had done in the first place and then the reply is in the language in the country I residence in and not the language I wrote in (English), so had to translate the reply.

This seems to be an issue in many Samsung apps, without a thought that people want everything in the language they picked for their phone.

[NokiaUser]

I don't refer to the forums, bu to the support/feedback

[Androidsweden41]

Im sad to hear that your support experience wasn't to your likeing. Try to ask support for replies on your native language. It worked for me. At first you are greeted with a Ai bot that tries to guide you to the right support team. Often if you contact the support via app you get connected with a technician based in UK. But you can always contact your local Samsung support via mail or on weekdays Phone and they might be able to assist you with your inquiries. You can also try to post your questions here on the community. And we members try our best to help you out with a solution. Best regards AndroidSweden