Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?
I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?
As I'm sure you know there is a lot of activity on our website today! Can you try clearing the cache and logging in again?
If this works, please accept as a solution.
Thank you for the kind response, I cleared the cache and tried in Chrome and Edge, it still said that I was not eligible.
I appreciate that this could be demand, or possibly a flag that needs removing
I really want to get my order in for an Ultra phantom black, the live launch was brilliant.
Same here, still saying I am not eligible and that my due date is 14/01/21. I hope they fix it soon - we are probably getting shafted with delayed deliveries too if the demand is high.