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Original topic:

Trying to upgrade/ check upgrade but cant type letters?

(Topic created on: 08/01/21 18:22)
kingqueenace
New Member
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Samsung Lounge

Hi

 

Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?

I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?

 

Best

Kingqueenace

76 REPLIES 76
SachikoT
Community Manager
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Samsung Lounge

Thanks for keeping us posted, @Philurry@Gart1 and @Lembo. We really want you to get into the Upgrade Lounge 😊. Did you watch Unpacked? 

 

As I'm sure you know there is a lot of activity on our website today! Can you try clearing the cache and logging in again? 

 

If this works, please accept as a solution. 

 

Thanks, SachikoT 


tariq15
Apprentice
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Samsung Lounge
still doesn't work for me after clearing cache and logging in again. same message as other posters
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Lembo
Navigator
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Samsung Lounge

Just tried it on a new browser. No luck

 

We're sorry but you are not currently eligible to upgrade.

Your next upgrade date is

14/01/2021

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Gart1
Explorer
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Samsung Lounge

Hi SachikoT,

 

Thank you for the kind response,  I cleared the cache and tried in Chrome and Edge, it still said that I was not eligible.

 

I appreciate that this could be demand, or possibly a flag that needs removing :smiling-face:

 

I really want to get my order in for an Ultra phantom black, the live launch was brilliant.

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Lembo
Navigator
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Samsung Lounge

Last year it was Klarna issues and now this. Never had a year when it went smoothly. 

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Sibles
Apprentice
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Samsung Lounge

Sounds like quite a few of us receiving this message. I'm excited to upgrade... Let us in Samsung

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Marco7210
Apprentice
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Samsung Lounge

I was trying to upgrade as well but it won't allow me to proceed 

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Gart1
Explorer
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Samsung Lounge

@Marco7210  When you say trying to upgrade but won't allow you to proceed are you getting past the 14/01/2020 eligibility issue?

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Marco7210
Apprentice
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Samsung Lounge
yes correct
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Gart1
Explorer
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Samsung Lounge

I had hoped you had managed to get past the eligibility issue and it was just demand slow down now.

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Marco7210
Apprentice
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Samsung Lounge
I guess quite a few are having the same issue Gart1
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ens100
First Poster
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Samsung Lounge

Same here - you would have through that someone as Samsung would have though about this and allowed the loyal fans the chance to upgrade too.

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Lembo
Navigator
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Samsung Lounge

I want the free Galaxy SmartTag.

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ens100
First Poster
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Samsung Lounge

Yes too right - looks quite interesting, as do the pods live. Now, if only we could actually log in

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Lembo
Navigator
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Samsung Lounge

The phone number doesn't help. They said to wait couple of hours. 

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Gart1
Explorer
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Samsung Lounge

I am sure they are working on it, some poor IT person is probably being thrashed to within an millimetre of their life now to fix it :face-with-tears-of-joy:

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Lembo
Navigator
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Samsung Lounge

Can you update HERE if you get through. So we all know

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Members_toSZTvv
First Poster
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Samsung Lounge

Same issue for me as well...  been trying to upgrade but won't let me go ahead .  Annoying when 'new' customers able to go ahead and place orders

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Members_g2WoCKn
First Poster
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Samsung Lounge

same here, states i cant upgrade until the 14th!!

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Marco7210
Apprentice
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Samsung Lounge
I guess all what we have to do is to wait
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Members_Bm3AOu1
Apprentice
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Samsung Lounge

Same here, still saying I am not eligible and that my due date is 14/01/21. I hope they fix it soon - we are probably getting shafted with delayed deliveries too if the demand is high.

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