I just bought the Samsung galaxy S21 FE and traded in my S8 plus. Now mind you I know i had an older model phone but I took pristine care of it. That S8 plus was never cracked nor broken. NO parts ever replaced and never once water damaged. It worked perfectly fine up until the day Samsung sent an email with some half pictures that were not legible nor any description at all as to what they were talking about but just that my phone did not pass there trade in and I have 7 days and they were going to charge my card back the trade in price. THIS IS A TOTAL LIE. I EVEN WRAPPED MY PHONE IN BUBBLE WRAP LIKE 4 TIMES. You could have dropped that phone off a building at it not be affected. Once it was in the mail and out if my hands was not my problem if it showed up damaged because the shipping label was already supplied by the trade in company. ALL I KNOW IS MY PHONE WAS ON PERFECT WORKING AND I WAS USING IT UP UNTIL I SENT IT OFF TO SAMSUNG, I JUST WANTED TO UPGRADE. Matter if fact the pics they sent doesn't even look like my phone. The rear/back of my phone was purple. There is no picture of that. Also which is it...."contents not clear", or "phone doesn't turn on"?? NONE OF THAT WAS AN ISSUE WHEN BEFORE I MAILED IT TO YOU. I have been a Samsung fan for over 30yrs and that's all I have purchased... but in person. This was my very first time ever doing an over the mail transaction for my phone and first time ever trading my phone in and the last time. I AM REPOSTING THIS EVERYWHERE I CAN THINK TO LET PEOPLE KNOW HOW I WAS TREATED AND HOW THIS PROCESS WAS A COMPLETE LIE, SHAME AND DEBAUCHERY. SHAME ON YOU SAMSUNG AND NEVER AGAIN!
I am not at all happy about this
Some customers including myself have had no problem with Trade Ins (though only used the service once), aware though that others have had issues and in instances the decisions of MTR do not seem justified. Sometimes these are resolved though, it is imperative to have photo evidence before posting.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .
Yes I do...but ive never done a trade in transaction with them or with my cell phone begore so not sure who or where to escalate this to. Does anyone have an email or listed phone number for disputes?? Thanks in advance.
Thanks Juicygesbab.... would you happen to know the email or phone number for escalation and disputes??