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S24 Nordic campaign that never happened

(Topic created on: 10-05-2024 09:37 AM)
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Matiam
Apprentice
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Hey, remember that Samsung Nordic campaign for the S24 in January 2024? I thought it was pretty cool and pre-ordered an S24 Ultra, expecting to get a Galaxy Watch 6 Classic along with it. But guess what? The phone arrived without the watch. I reached out to customer service, and they kept giving me the runaround, saying they didn't have any watches in stock but would send one as soon as they did. Months have passed, and I've heard all sorts of different stories. It's now May, and I still don't have my watch. I'm starting to wonder if anyone actually got one. Have you heard anything about this?
7 REPLIES 7
kazemian
Journeyman
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I received a Watch6 at the same time as I got the mobile phone in January, so you will need to contact customer service again.
Matiam
Apprentice
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Lucky you. I contacted them many times by phone and mail. Still nothing.
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Emmi S
Big Cheese
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Hi @Matiam 

Can you send me a PM with your name, email and order nr? I will check with my support colleagues and see if I can find some more info on this.

/Emmi
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inca81
Apprentice
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Only same problem as u have! The watch thing was probably something they lied about,customer service is a joke,no answer only Bs! Ends with a empty chat..
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Oxygenic
Helping Hand
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Usually those offers require you to register in the Members app under benefits when you have received your phone, and from that point it will take a month or so for their service partner to send it out... But good that @Emmi S is on to it now! :smiling-face: 

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Matiam
Apprentice
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A commenter above mentioned, he received the watch with his phone. There was no requirement for registration. I had checked it previously.
Members_oTbU4Iq
First Poster
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 we are in August and believe it or not nothing happened, and the cherry on top is I've declined my buy-back program because they've offered way to little for a s 20ulta ( pre-order on his time in witch they send it with no earbuds as they've promised) and I've have to begged them to send me my property back several times... months later they've send my phone in pieces.... I have no words anymore 

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