I bought the S24 Ultra within half an hour of it being announced on 17/01, and after another half hour, I received an email from Samsung stating that they were giving a special code for the first three days for this product to get the Watch6 as a bonus.
Since I had already made the purchase, I decided to call the next day to find out the details of how I could get this watch in my possession. When I called the next day, the Samsung operator informed me that there were many identical cases because Samsung tied this promo code an hour later, so many have encountered a similar situation. Based on this, the operator offered me two options: to order another S24U, which I refused to do because the Trade-In option does not allow entering the same IMEI code twice. The second option offered was for the operator to enter my data into a special list, and I would receive this watch without unnecessary manipulation.
3.5 months have passed, about 30 calls have been made to Samsung, several letters have been sent (including to the CEO Nordic), and they are still being promised vague deadlines for receiving the watch. It is also mentioned over the phone that I am not the only one in this situation, so patience is advised.
Who else is facing this problem, and how many "happy" Samsung customers are there in total??
Is someone from Samsung Nordic able to finally solve this situation??
##SM-S928
