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Rakuten TV app

(Topic created on: 13-08-2021 05:16 PM)
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SL46
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Rakuten's TV broadcasts have two Finnish texts on top of each other. How do I get another one out.

Sirpa

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6 REPLIES 6
RogerJkpg
Journeyman
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Maybe if you disable subtitles and se if one text is still there? In that case the subtitles are "hardcoded" in the program.
If both texts disappear then there is a problem with the Rakuten app.

In either case it should not be Samsung specific and Rakuten is responsible for fixing it ( I think).

I don't understand Finnish although I have Finnish parents (I was born in sweden), but translated your message with S-pen translation... Works great..
/ Roger
SL46
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Hei Roger

When I delete subtitles from Rukaten's channels, the subtitles are deleted from all TV channels. I've also contacted Rakuten TV, but they don't know how to fix the problem.

Thank you

Sirpa

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RogerJkpg
Journeyman
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Ok. Sorry to hear that.
Maybe if you uninstall Rakuten restart device and install app again.
That might work. If not, I don't know where the fault lies.
Good luck.
/ Roger.
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SL46
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Kiitos

Sirpa

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RogerJkpg
Journeyman
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I found out why there is dual subtitles.
If you go to your tv settings (if you are watching on a tv), and disable preferred subtitles to none (in TV settings).

That should work and you should only se one subtitle.
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SL46
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I deleted, but since then there are no other TV channels with subtitles.

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