Rakuten TV app

[SL46]

Rakuten's TV broadcasts have two Finnish texts on top of each other. How do I get another one out.

Sirpa

[RogerJkpg]

Maybe if you disable subtitles and se if one text is still there? In that case the subtitles are "hardcoded" in the program.
If both texts disappear then there is a problem with the Rakuten app.

In either case it should not be Samsung specific and Rakuten is responsible for fixing it ( I think).

I don't understand Finnish although I have Finnish parents (I was born in sweden), but translated your message with S-pen translation... Works great..
/ Roger

[SL46]

Hei Roger

When I delete subtitles from Rukaten's channels, the subtitles are deleted from all TV channels. I've also contacted Rakuten TV, but they don't know how to fix the problem.

Thank you

Sirpa

[RogerJkpg]

Ok. Sorry to hear that.
Maybe if you uninstall Rakuten restart device and install app again.
That might work. If not, I don't know where the fault lies.
Good luck.
/ Roger.

[SL46]

Kiitos

Sirpa

[RogerJkpg]

I found out why there is dual subtitles.
If you go to your tv settings (if you are watching on a tv), and disable preferred subtitles to none (in TV settings).

That should work and you should only se one subtitle.

[SL46]

I deleted, but since then there are no other TV channels with subtitles.