Just been trying to deal with one of the Samsung stars trying to explain to her I need to speak to a manager about the problem with the policies being cancelled and she was just going on but no managers will talk to me and I said I don't want to speak to anybody else because you're following me off it's been now 12 months since it's all started and you have not dealt with it what a poor management company and if the manager cannot deal with any problems then they're just no better than the people on the phone Samsung is being absolutely ridiculous over this I am really fed up and I just want my money back for all my policies now and I will never ever use