Last resort to contact Samsung

[P1tchf4k]

I received the wrong product.

Called Samsung who would send me a mail, didn't receive it.

Called again, same result.

Posted a tweet EVERY day for a month, no reply

Used whatsapp no reply

I feel threatened like *****, a. So frustrated I want to sell al our 7 Samsung devices and never return.

[KevinW]

Hi @P1tchf4k,

I can understand that this is very frustrating for you.

I assume that you received the wrong item after making a purchase in the Samsung Shop? Could you leave your order number behind, then someone from Samsung will get back to you to resolve this. I'll forward it to them myself. 

[MartijnK]

Hi @P1tchf4k, good morning.

We are very sorry to hear about this. I can imagine that you're frustrated! Please send me a DM with your registration number and email address. So I can get into your file.

My apologizes for the inconvenience.

Kind regards,

Martijn