04-09-2023 10:03 PM in
I took out the 3 or 6 month disney+ offer when I got my phone and now I can't find anywhere to cancel the subscription. If I log in to disney+ app it asks to renew subscription, and I can't do anything else.
I can't find any way through any Samsung apps to cancel the offer that is now taking £7.99 from me and I can't even use it!
13-09-2023 08:53 PM in
Hi, @Scottishsparks. It will depend on whether you subscribe directly via Disney+, or whether your subscription is indirect (for example, handled by your mobile provider or another third-party retailer).
If it's direct, you can cancel by signing in to your Disney+ account (with step-by-step instructions provided on its website). If it's indirect, you'd need to reach out to the third-party (e.g. mobile provider) for instructions on how you can cancel your subscription.
These details can be found on Disney+'s Help section, which you'll be able to locate via a web search.
Please let us know when you get your subscription cancelled.
13-09-2023 08:57 PM in
Hi. I used the code given in Samsung email. Went into Disney plus and redeemed the offer. However under my profile on Disney plus there is no option to cancel. It only says my subscription is valid until December then they will take payment
30-09-2023 07:02 AM in
Samsung can offer little assistance with this issue, its a Disney+ matter... I contacted Samsung Support using live chat and was given a number to call. I went to the Disney Site, clicked Help at the bottom of the page and connected to Disney support on live chat and my subscription was cancelled in seconds... This is the link to the live chat...