02-09-2023 11:25 AM in
My neighbour is hacking me. He has taken control of my email and has locked me out of my Samsung account . He has also added a false feed to my email on which he has added a photo of someone with the same name as he is using from LinkedIn. I don't know why he is doing it. I'm a 68 year boring old woman although I did have to sign the Official Secrets Act for my work. How can I get back my privacy and control of my phone? The email sent to verify it was me who changed my password was deleted before I could answer it.
02-09-2023 12:05 PM in
02-09-2023 01:18 PM in
02-09-2023 02:06 PM in
02-09-2023 02:16 PM in
Hi there, @Auldv789. I appreciate you will be eager to get this resolved as quickly as possible. Have you had a chance to look at the guide below (from Samsung Caribbean)?:
I'd recommend going through the suggested steps. If you're based in the UK, I'd also recommend contacting the Samsung Accounts Team on 0800 995 1079 to get your account details reset (if you can't do this yourself). Our colleagues will be able to assist you in getting your account details updated.
Please let us know when you get this resolved.
02-09-2023 03:12 PM in
@Auldv789 Follow the advice of @-Robot- and others. Be wary of certain links in texts/emails and unsecured public wifi. Some other general advice for the future here https://www.ncsc.gov.uk/section/information-for/individuals-families
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .