11-04-2022 08:48 AM in
Hi all, I've been sent a email to get disney plus but there is no code. There is a redeem button but no code anywhere in the email. If someone can't point me in the right direction that would be brilliant. Thanks paul
11-04-2022 08:56 AM in
11-04-2022 09:31 AM in
13-04-2022 10:31 AM in
Hi @Paulo-topski, I have the exact same issue as you are having. I successfully submitted a claim and got an email from Samsung a few days later saying: "Here is your code!". However, there is only a redeem button but no code, like you said. I have also contacted Samsung using Livechat but was told the same as you were told: to wait for an email in the following 28 days. So why send an email saying the code is ready? It really does not make any sense.
I'm not sure what to do, I think I am going to try and call Samsung helpdesk and hope that they can resolve the issue over the phone. However, based on the conversation I had using Livechat i'm not very hopeful that they are of any use.
Could you please let me know if you manage to resolve the issue? That would be much appreciated.
13-04-2022 11:29 PM in
14-04-2022 02:04 PM - last edited 14-04-2022 06:57 PM
14-04-2022 05:45 PM in
I have also just received a second email a few days after the first one, this time with the code! To those who don't have it yet,
it should come soon (Samsung says it could even take up to 28 days)