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Original topic:

Can't redeem Disney Subscription

(Topic created on: 18-11-2022 09:38 PM)
Olrojo
First Poster
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Samsung Lounge
I bought a Galaxy Tab 8+  in Feb and tried repeatedly to redeem the Disney subscription. I spoke to/emailed customer services numerous times with repeated promises that someone would call back/email me a code...there was always talk of backlogs etc. This never happened and in the end I forgot/couldn't keep chasing. However, my little boy asked if we could get the Disney channel the other day and I decided I must pursue it. I've never known it to be so difficult to reclaim an offer and I'm a loyal Samsung customer who's definitely been rethinking my loyalty. Can anyone please help me, once and for all, to get the code i need to reclaim this offer!! Yours gratefully! 
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3 REPLIES 3
Ksmy89
Troubleshooter
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Samsung Lounge
I claimed 12 months disney plus after buying a S21 FE last month. You need to be using the eligible device to be able to redeem the offer, open samsung members and on the discover page you should see a benefits section. Click on benefits and there should be the disney plus offer advertised, click to find details on how to redeem.Screenshot_20221118-224233_Samsung Members.jpgScreenshot_20221118-224244_Samsung Members.jpg
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Ksmy89
Troubleshooter
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Samsung Lounge
Although, I have just realised that as you bought your tab S8 in February, unfortunately you had to claim the offer by 22nd April 2022.Screenshot_20221118-224856_Samsung Members.jpg
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MonikaIE
First Poster
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Samsung Lounge

I bought S21FE this morning and don't have any benefits in Samsung Members 😞

 

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