04-02-2024 07:50 PM
Hello!
Downloaded SmartThings today but when I try to log in, it says "browser not supported" and gives a list of compatible browsers. I use Firefox and it's on the list. So I tried a bunch of other browsers from the list but with the same result.
Does anyone else experience the same problem? Anyone have an idea of why this is happening? 🙄
05-02-2024 08:31 AM
05-02-2024 09:29 AM
Well, that's an easy answer, I don't have a Samsung phone 😛
What do you want a screenshot of? 🙂
05-02-2024 10:07 AM
05-02-2024 01:16 PM
Hi @Phonton!
We are sorry to hear that you are experiencing problems with the smartthings app. What we can recommend you try is to reinstall the app and see if that would fix the problem.
Should this not help, we would like you to inform us which phone you are using?
06-02-2024 06:12 PM
06-02-2024 11:20 PM
Hi!
Sorry for the long response time, hectic at work and such.
I'm on an ASUS ZenFone 8 Flip.
/Phonton
06-02-2024 11:27 PM
I never get to any login page though, as soon as I press the Sign in button in the app, it opens my browser and this is the page I get
07-02-2024 01:12 PM
This is strange it should work for you. We would recommend that you get in touch with our customer support and they will be able to investigate this problem more closely.
SE: https://www.samsung.com/se/support/contact/
NO: https://www.samsung.com/no/support/contact/
DK: https://www.samsung.com/dk/support/contact/
FI: https://www.samsung.com/fi/support/contact/
11-06-2024 05:32 PM
Same problem here
no matter what browser i use, no support from Samsung so far, i have to explain the problem over and over