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SmartThings hub welcome code

(Topic created on: 27-04-2024 03:07 PM)
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Jzky
First Poster
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SmartThings hub and welcome code. 
tried to chat with support, but they referred me to another Swedish website (jm.se) - not sure why, but no response from them. 
tried contacting Samsung on X, but they only help people in the US. Norway don’t have chat on X, so now I try here. 

had to delete my old SmartThings home. And when setting it up again it asks for a code that I no longer have. How can I get a new code or is the Samsung stuff just a paper weight and I should switch system? 

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1 REPLY 1
Emmi S
Big Cheese
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Hi @Jzky 

If you need a welcome code, you probably have a Hub v.2. That one is then imported and nothing we have support for in Nordics.

But reach out to SmartThings UK, they can help you: https://support.smartthings.com/hc/en-gb 

/Emmi
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