Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Can't log into SmartThings

(Topic created on: 06-02-2024 11:27 PM)
133 Views
Phonton
Apprentice
Options

Hello!

Downloaded SmartThings today but when I try to log in, it says "browser not supported" and gives a list of compatible browsers. I use Firefox and it's on the list. So I tried a bunch of other browsers from the list but with the same result.

Does anyone else experience the same problem? Anyone have an idea of why this is happening? 🙄

8 REPLIES 8
Ham0deh
Navigator
Options
Hey, I'm a bit confused. On Samsung phones, if you're already signed in to your Samsung account, it should automatically log you into the SmartThings app. Why would you need to use a browser? Can you send me a screenshot so I can try to help you out?
Phonton
Apprentice
Options

Well, that's an easy answer, I don't have a Samsung phone 😛

What do you want a screenshot of? 🙂

Ham0deh
Navigator
Options
Ah, in that case, I am not certain how to proceed. However, you may still send a screenshot of the login page to provide a visual representation of the issue.
Daniel-M
Moderator
Moderator
Options

Hi @Phonton!

We are sorry to hear that you are experiencing problems with the smartthings app. What we can recommend you try is to reinstall the app and see if that would fix the problem.

Should this not help, we would like you to inform us which phone you are using?

/Daniel
JakeSully
Helping Hand
Options
May i ask what phone you are trying to do this on?
Phonton
Apprentice
Options

Hi!

Sorry for the long response time, hectic at work and such.

I'm on an ASUS ZenFone 8 Flip.

/Phonton

Phonton
Apprentice
Options

1000003636.jpg

 I never get to any login page though, as soon as I press the Sign in button in the app, it opens my browser and this is the page I get

Daniel-M
Moderator
Moderator
Options

This is strange it should work for you. We would recommend that you get in touch with our customer support and they will be able to investigate this problem more closely.

SE: https://www.samsung.com/se/support/contact/
NO: https://www.samsung.com/no/support/contact/
DK: https://www.samsung.com/dk/support/contact/
FI: https://www.samsung.com/fi/support/contact/

/Daniel