04-12-2023 01:57 PM
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I have been unable to register my new soundbar under the Samsung myproducts webpage. When I try to enter the supplied 14-bit serial number from the soundbar the serial number / IMEI check box does not un-grey to allow checking.
I suspect this is because it is expecting a 15-bit number; however playing around by adding a zero at the front or rear of the serial number, although allowing the check function, leads to the response message 'This serial number or IMEI format is not correct. Please check the 11 or 15-digit format and try again'. Not a surprising result but how do I actually register the 14-bit supplied serial number?
Solved! Go to Solution.