How I wish I had seen all these terrible reviews before buying from Samsung !!!

Bought an 85 inch TV plus sound bar and woofer and booked in a date for delivery plus install. Soundbar arrived, TV didn't. Just a message to say it was late and would arrive by a date in the future (which it hasn't)...... I have heard nothing since. Tried speaking to the call centre in Philippines (hahahahahahaha ...... I have to laugh because it is the most ridiculous customer service centre I have ever spoken to). However, they have no access to any relevant information and just have a collection of nonsense scripts they repeat over and over again to try and placate customers but without providing any real assistance. Twice I was promised that a case had been raised and that I would hear back in 8-24 hours.... Neither time has anything been sent.

I still have no idea when the TV is coming and the only advice I am given is "Please do keep your email open and rest assured you will hear when the delivery has been scheduled"

I think I will just send it straight back when/if it eventually arrives and buy from a company who cares (even just a little bit).