Hello,

Last week (1-8-2017) I purchased a new UE49MU7070 and HW-MS650 soundbar after reading all the great reviews the soundbar had.

I have the soundbar connected via a HDMI cable connected between the TV and the soundbar (using the ARC compliant HDMI port on the TV)

I have found though, that the output volume is not what expected when using a signal derived from the TV (satellite program from internal TV decoder, Netflix app on the TV, Youtube app on the TV, etc.). I can increase the volume to 50 and the sound level increases as you would expect, but from 50 to 100 the level hardly changes, and even at the maximum volume the sound level is not what you would expect from a 180W soundbar, infact it is still quite low.

Now I know it is the TV that has the audio problem and not the soundbar for the following reasons:-

1. If I use the TV speakers instaead of the soundbar, I still have the problem with volume increasing OK up to to 50 level, but from 50 to 100 there is hardly any increase.

2. If I use the spotify app on the TV, the sound level does go loud. If I play the sound from the soundbar the sound goes really loud (just like all the reviews say it does)

3. And this is the real test that shows it is a TV problem. I also have an X-Box one connected via HDMI to the TV. If I play a movie from Netfilx on the X-Box the sound from the TV/Soundbar increases normally all the way up to the max 100 setting (and sounds great!) as soon as I swith over to the Netflix app on the TV the sound level drops dramatically, proving beyond doubt that it is the sound level coming from the TV that is the problem.

The TV has the latest firmware, and I've gone through all the sound settings on the TV but I can't find anyway to fix the problem. I've found other people complaining about low volume from the soundbar on the internet, but I think it is the TV and not the soundbar that is the problem, I am assuming that all the people who are complaining have the soundbar connected to a Samsung TV.

Has anyone else come across this problem or does anyone have anything for me to try before I take the TV back?

Thanks

David