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Smart View not finding devices

(Topic created on: 14-11-2020 03:42 PM)
398 Views
Trekker
Explorer

‎10-11-2020 06:23 PM

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I have downloaded the latest beta update and Smart View is not picking up any devices. All I have is the circle spinning, looking for devices. 

I have done a force restart to no effect.

Checked with another S20, in the house, which is still on Android 10 and works as expected. 
4 REPLIES 4
terry05
Journeyman

‎10-11-2020 10:33 PM

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all my apps are working has expected very pleased with results so far
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MartynaK
Beta Moderator
Beta Moderator

‎12-11-2020 01:12 PM

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@Trekker,

 

Have you tried to clear cache of the application? If that doesn't help, please report the problem via the Members app, so that our developers can analyze the issue! :hand-with-index-and-middle-fingers-crossed:

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Trekker
Explorer

‎13-11-2020 11:38 AM

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In response to MartynaK
Thank you yes cleared the cache to no effect.
How do I log this via the members app? Is this via another post or via remote support. Thank you
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Trekker
Explorer

‎14-11-2020 03:42 PM

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In response to MartynaK
Following my post on the 13/11. I unenrolled from the beta program and reinstalled Android 10 and the smart view function worked and could share my mobile screen with the TV. I have since reinstalled the beta software onto the same phone and the Smart View is no longer showing any devices on the network that I can share my mobile phone screen with. This is using using same phone S20 +.
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