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S20 Plus Screen Glitch

(Topic created on: 18-11-2021 06:00 AM)
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celeste99
First Poster
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Hello! I've purchased my S20 Plus in 2020 May, and I've been experiencing glitching white lines on my phone screen since 2021 October, before it became worse. The whole screen will change to a green hue randomly, and today, the whole screen turned white! I was so surprised & upset as I did not drop the phone or expose it with water at all.

I went to my nearest Samsung store to seek help & they could not give me any explanation to why it was happening & suggested to either get a $349 repair or a new phone.

Just wanted to know if there are more users who experienced this & what were your next course of action. Thank you.

#S20+ #S20plus

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MartynaK
Beta Moderator
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@celeste99,

I am sorry to hear that you've been experiencing this issue 😔.

Have you tried to report the problem via the Samsung Members app attaching log files?

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celeste99
First Poster
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Oh is that possible? How can I find & attach the log files? :smiling-face:

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