can't roll back to android 10

[andikirnobi]

Hi,

So I have tried the android 11 update and various things don't work for me. So I follow Samsung instructions. Install smart switch to my pc and phone. Try to roll back but it fails at 26% . Five times in a row. Have tried reinstalling smart switch. No joy. Not impressed by Samsung.

[MartynaK]

@andikirnobi,

I am sorry to hear about the issue you're experiencing 😔. Have you tried to report this problem via the Members application? If you're in a hurry, you can take your device to the nearest Samsung Service Center so that they can directly check what is causing the issue 😔. Head to Samsung Members app > Support > Service Location, to find your nearest center.

[andikirnobi]

I will never buy another Samsung phone. so I have Samsung care +. spent 2 hrs on webchat and phone. Still no resolution. the nearest repair centre is 40 miles away. no one to email my complaint too. tech response is there's nothing they can do. we can send it off to be re-flashed but there may be a charge. terrible service