Wi-Fi problems

[Monk3y]

I know some people have had issues with WiFi problems with virgin hub 3 routers. I had hoped that these might have been fixed with beta 3 but after a while my router stops working and needs resetting. I've tried the network reset in the phone settings but that's not done the trick. Has anyone else had better luck with this? 

[NewAge]

I have the same Hub 3 issue. Tried network reset few times on phone. Done pin Hall reset on Hub without any joy. Virgin team came too, baffled with the problem but couldn't figure out. Changed everything including Hub 3 but it's not resolving the issue. I was hoping that latest update should fix it, but it hasn't and now its a pain.
Also how do I report this as error log to Samsung? It just happens suddenly and there is no way of catching error log for it.
This is nightmare. I have took part almost every beta program but this time its the worst ever.
Samsung doesn't even acknowledge that this is an issue and fix is coming or what??

[Juli3n]

Had the same problem as you with a Virgin Hub 3. Virgin changed everything to no avail. Ended up getting my own router and no problems since then. It's obviously something introduced in the beta but also Virgin dodgy's hardware since I've not heard any other users with different ISPs complaining yet.

[Marshalney]

I struggled for a year with the Virgin hub3 router. I have quite a few smart wireless connections connected and even though tests showed excellent WiFi coverage in the house I was seeing dropped connections regularly. I was told that the Virgin router does not like and fails to handle multiple connections efficiently and l should change the setting on the router to act as a modem and get my own router. I followed this advice and paired the Virgin unit with an Asus router. Three months on , all issues I had been having have gone.

[MartynaK]

@Monk3y,

Could you please report this issue via the Samsung Members application? Do not forget to attach log files right after the WiFi problem occurs. Thank you! 😊