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Freeze/restarts

(Topic created on: 07-10-2023 01:54 PM)
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Fifer
Explorer

‎07-10-2023 01:54 PM - last edited ‎07-10-2023 01:54 PM

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10 - 20 times a day for the past 7 days. It's intolerable. I'm thinking of the nuclear option of a factory reset. Thoughts?

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13 REPLIES 13
LaffCarl
Pathfinder

‎08-10-2023 05:05 PM - last edited ‎08-10-2023 05:08 PM

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In response to Fifer
Connect it to your pc and back up save data then go for the factory reset see if that works then you know your phones OK. Then you can re install your back up if it then starts doing it there is a rogue app
MartynaK
Beta Moderator
Beta Moderator

‎09-10-2023 10:15 AM

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In response to Fifer

@Fifer

If the problem persists, do not hesitate to report the issue via the Samsung Members app attaching log files :hand-with-index-and-middle-fingers-crossed:.

Fifer
Explorer

‎09-10-2023 07:44 PM

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In response to MartynaK
I've sent the log every time it happens. They must have over 100 logs from me as it happens 10-20 times a day.
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Fifer
Explorer

‎15-10-2023 08:18 PM

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Update: fingers crossed, but I installed beta 6 this morning and 10 hours later, my phone seems stable with no freezes or restarts. Since the issue started about 2 weeks ago, it has been freezing/restarting evert 1-2 hours. Not sure what they changed, but it's looking good.
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