Freeze/restarts

[Fifer]

10 - 20 times a day for the past 7 days. It's intolerable. I'm thinking of the nuclear option of a factory reset. Thoughts?

[Neo001]

Restart your phone in Safe mode yo check if any 3rd party app is causing this. Does this happen also in the Safe mode? Then you might consider resetting the phone.

Have you also tried clearing the system cache from the repair menu?

[Fifer]

I don't think it's a third party app causing it as it happens randomly, even when the phone isn't being used - but it could be. I'll try safe mode. I tried to reset the system cache, but cannt access the recovery menu. I've tried using the vol up/power button method with and without charger connected.

[Neo001]

For the recovery menu, connect the phone to wired earphones or to a laptop.

[Fifer]

I don't have USB-C headphones or a laptop. I do have a desktop and a Tab S7+?

[Neo001]

It should also work with a desktop. Not sure about the tab. You can give it a try.

[Fifer]

Oh, a new beta version/update? I'll try that first ...

[Fifer]

Well, that didn't work! 😞

[Fifer]

Plugging into my desktop worked, thanks. Let's see if this works.

[Fifer]

Sadly, it didn't. 😞