Phone doesnt scan qr codes for specific apps

[Pickle_man]

My phone does not react to qr codes in specific apps like digid. Its not the camera quality as it scans qr codes otherwise perfectly. I have done all sorts of stuff I have reinstalled apps, clear the caches, made sure the scan qr code option in camera settings is turned on as well as opening the links in the apps option in settings toggled on. Please help these apps are quite nessecary and them not working is very problematic. 

[Mikeyyyy]

Is the stuff you scan on a screen? Because sometimes if the brightness is to high it can't focus so it has trouble scanning! Try putting you brightness around the lowest level! Hope this helps

[Pickle_man]

Nah that didnt work. Im pretty sure it has something to do with the fact that its those specific apps. Its ussualy for like dutch personal identification apps where you need to scan a qr code to verify who you are. For some reason nothing occurs when i try to scan those qr codes in the third party apps. 

[MartijnK]

Hi @Pickle_man, good afternoon. 

Welcome at the Samsung Community and thank you for reaching out! What's the model number of your phone? And is this also up-2-date? Have you also reached out to the app developers? 

Kind regards,

Martijn

[Pickle_man]

Im not fully sure what you mean by model number but my model name is 'SM-A236B/DSN' i have updated it recently to try and fix the problem and as you can assume it didnt work. I have reached out to the app developers but they are pretty useless.

[Pickle_man]

also im not sure if its important but my phone has one of those prepaid sim cards as I lost my old phone very recently. I have no idea if that would change anything or not but that is something that may make this case a different case then normal.

[MartijnK]

You can also try if this issue can be resolved by setting your phone back to the factory settings 😇 Before you do this, please make sure you've made a recent back-up and don't forget to make one of WhatsApp 

Kind regards,

Martijn

[Pickle_man]

I really dont thinkg that factory resetting my phone is going to work. I just got it and I had to sign in to all sorts of authentication and bank apps and I really dont want to have to go through that process again as it is long and tedious. 

[MartijnK]

Well, we are not the app developers, so perhaps this can be resolved with an app update. A factory reset is indeed a little bit of a work, but this can still help you out 😉 When you setup your phone don't do this with a back-up but setup your phone as a new one and install the apps one by one from the Play Store.

Kind regards,

Martijn

[Pickle_man]

Im going to keep the factory reset option in the back of my mind. I want to atleast try some other potential solutions before i go down that route.