How can I record calls on my Galaxy S21 Ultra Android 12 in The Netherlands?

[GalaxyUserHelena]

Call Recording has always been an issue since Android 9. A year or so ago I used when I bought this phone with Android 11 on it, 

Call Recorder - (Automatic) from Appliqato Software Ltd. worked perfectly.

Now, while recording an incoming call, the person on the other end of the line always complains that they can barely hear/understand what I'm saying.

Does anyone have any suggestions how to be able to record all calls, without the call interference?

Thnx a bunch! 

[Patrick]

That Same app youre describing, ive been using that app for 2 years now on my S20 Ultra without problems. Have you tried a factory reset?

[GalaxyUserHelena]

Yes, I've tried a factory reset. Didn't even use Smart Switch, only the necessary backup to my Samsung Account, moved the files (docs, pictures, videos, etc.) back by copy-pasting it from my laptop, even installed all my apps manually.
Didn't help even a bit.

I think it has to be something in my settings or another app that is causing the interference.

I do have another idea I can try out, which is gonna take even more time then the full reset...
Revoke the permission to the microphone of every app that uses it, except for of course the Samsung phone app and the call recording app, or even uninstall them.

Since I have to make a call or be called after every change I described above.

But this is gonna take forever I'm afraid...
So, any other suggestions for finding out what causes this issue would be very welcome.

May I ask in which country do you live?

And do you have any other recorder app of any kind installed on your phone?

I did have this same issue with my Galaxy S9, back then I've tried ACR call recorder from NLL, Call Recorder Cube ACR, the one from Boldbeast Software Inc. and the one I'm using now, even paid for the full version of 2 of these. Since the update to Android 9 I've had this problem.

[MartijnK]

Hi @GalaxyUserHelena, good morning.

Perhaps a session for support on a distance can help you out. Take a look at our website for more information: Hulp op Afstand | Samsung Nederland

Kind regards,

Martijn

[GalaxyUserHelena]

Thnx, maybe I should try that.