Android auto - samsung S10 not able to connect anymore

[dhammer]

I'm using a samsung s10, and was using android auto before on my partners car through usb c connection.

Recently got a new car (golf 2022), it started out correctly, was able to connect wireless to android auto and also through cable. 

However, since a week I'm not able to connect to android auto anymore and its really causing headaches. My bluetooth connection seems to still be working, so playing music through spotify still works. However using android auto for e.g. waze, does not work anymore. Not in my car, not in my partners car. In both cars im using the same cable as before.. and my partner is still able to connect to both cars.

I tried rebooting, clearing cache of android auto, google play services, re installing.. without success! Any help??

[piet174]

Ik heb precies hetzelfde probleem met mijn Samsung A 42. Vorige week werkte android carplay nog en nu krijg ik de koppeling carplay (wel zichtbaar ophet scherm in de auto!) met mijn Samsung A42 niet meer voor elkaar?? Verschillende usb kabels geprobeerd? Wil Dhammer / Martijn svp nog een keer duidelijk aangeven hoe zij dit probleem opgelost hebben?

[DaphneG]

Hi @piet174, bedankt voor jouw bericht. Had je de bovenstaande tips al eens doorgenomen? Zijn het systeem van jouw auto en jouw toestel volledig up to date?

Groetjes,

Daphne

[piet174]

Thanks Daphne. My Phone has Android 12, I bought a new (expensive) usb cable, restarted my phone but all without succes! A couple of weekse ago it has worked for a short periode of time?? I have read all comments above. Don not know what to do. Connection with Apple iPhone no problem. Groet, Piet.

[Ajay-A]

Good morning Piet174,

Thank you for your response. With third party devices the compatibility can vary. Via the Samsung Members-app you can also send in an error report to my colleagues of the R&D department. 

With kind ragerds,

Ajay

[piet174]

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@Ajay-A  schreef:

Good morning Piet174,

Thank you for your response. With third party devices the compatibility can vary. Via the Samsung Members-app you can also send in an error report to my colleagues of the R&D department. 

With kind ragerds,

Ajay

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[piet174]

Dear Ajay, thank you. Can you please tell me how can I send my above described problem to your R&D department or can ypu please forward thids topic to them? Regards, Piet

[Ajay-A]

Hallo Piet174,

You can submit an error report via our Samsung Members app, open the Samsung Members app and choose Support. If you scroll down a little, you will see the option to submit an Error Report. 

With kind regards,

Ajay