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Original topic:

Suspected Battery fault on Samsung J5 Prime

(Topic created on: 09/10/20 10:14)
FierceMelon
New Member
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Other Smartphones

Hello,
My grandmother's maid has a J5 Prime that she uses to receive payments but it died last night, I took a look at it last night and it seems similar to a dead battery.
1st try starting: tried booting to bios after removing the sim to see if it was the screen and
SUCCESS I reach the bios warning for loading custom OS I press volume down to restart the device and only reached the Samsung model splash screen before it died.
All attempts after had the same result except for when I put the sim and then the phone died in the bios warning screen.

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BandOfBrothers
Superuser I
Superuser I
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Other Smartphones

Can you get to a Samsung Experience Store or Samsung Service Centre @FierceMelon for them to take a look.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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