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Original topic:

Samsung Galaxy Note 8. Rear camera stopped working.

(Topic created on: 13/12/20 12:55)
stu47
New Member
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Other Smartphones
Hi,
Rear camera stopped working. Tested using Maga Cam = "camera stopped working". 
Disabled every app with camera permission = still inop.
Performed reset, cleared cache and data = still inop.
Before I pay £129 for Samsung to replace camera is there anything else I should try?
Thanks in advance.
Stu.
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3 REPLIES 3
BandOfBrothers
Superuser I
Superuser I
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You could try …

 

First please put the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. 

 

Or as a last resort a factory reset after backing up and removing any relevant sd card.

 

Is the phone not still under it's 2 year manufacturing warranty  ?

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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stu47
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Actually yes, you're right it is still under warranty as it's only 14 months old - thanks, I will contact my provider tomorrow. Thanks very much!
I did try the "safe mode" option but have not performed a reset.
I cant work out why the camera stopped working, phone hasn't been dropped (ever) and I've only ever taken 4 photos with this phone as I have my work mobile glued to my ear.
Thanks.
BandOfBrothers
Superuser I
Superuser I
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Glad I could help @stu47 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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