09-01-2021 04:02 PM in
Today, 9.1.2021 phone offered me an update (A415FXXU1BTK5 ?).
When I accepted and initiated the update, it failed with
I repeated the update with clear data, restart, download, a few times with the same result.
Is there something known out there yet, what can I do but wait and try again in a few weeks ?
Solved! Go to Solution.
09-01-2021 04:09 PM - last edited 09-01-2021 04:09 PM
09-01-2021 07:16 PM - last edited 09-01-2021 07:33 PM
Pugs1957: I thank you, sir (or madam), you obviously have experience (or just intuition) in the non-obvious workings of mobile phones. I got annoyed with the quite big yet in my eyes useless Samsung Smart Switch on my phone (not on the PC), as I did not plan to switch or move on to another phone, so I uninstalled it off the phone some weeks ago. As soon as you mentioned it, it occured to me that the phone update might also be using it to store and restore user data during a phone update. I reinstalled it on the phone and now the update is running normally. Samsung should include this in the needed apps or at least explain the reason of the failure after the update fails - it should be easy enough to detect. Have a great 2021 !