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Original topic:

Phone call - problems

(Topic created on: 09/01/21 21:53)
Anja87
New Member
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Galaxy A Series

Hello 

I want to know if other people have problems with phone calls?
My problem is when i talk on the phone with my husband i sometimes experience that all sound is suddenly gone - and i mean ALL, not only our voices. I can see that i havent pressed any "buttons" by mistake and the call continues (i can see the minutes is still counting) but i cant hear nothing at all.... 
I know my mother in law have the same problem on her phone (which is another samsung than mine) - but it happens with different people - not only one. 
I would be very happy if someone could give me some help or can tell me if they have the same problem. 
Thank you. 

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blueberry_cheesecake
Helping Hand
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Galaxy A Series

hi @Anja87 

 

been working for telco company before

 

dead air/choppy/muting error is one of the quality issue (not connectivity issue)

 

please get in touch with network to raise a report and have this fixed

 

gratz 😀


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blueberry cheesecake so delicious
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