09-01-2021 08:53 PM
Hello
I want to know if other people have problems with phone calls?
My problem is when i talk on the phone with my husband i sometimes experience that all sound is suddenly gone - and i mean ALL, not only our voices. I can see that i havent pressed any "buttons" by mistake and the call continues (i can see the minutes is still counting) but i cant hear nothing at all....
I know my mother in law have the same problem on her phone (which is another samsung than mine) - but it happens with different people - not only one.
I would be very happy if someone could give me some help or can tell me if they have the same problem.
Thank you.
10-01-2021 04:23 AM
hi @Anja87
been working for telco company before
dead air/choppy/muting error is one of the quality issue (not connectivity issue)
please get in touch with network to raise a report and have this fixed
gratz 😀