Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung A20e wont take selfies

(Topic created on: 22-11-2021 10:49 AM)
David1955
First Poster
Options
Other Smartphones

When I press the selfie button on the camera,the screen goes black.  Software updates are up to date

0 Likes
1 REPLY 1
AndrewL
Moderator
Moderator
Options
Other Smartphones

@David1955: Do you have a case or cover on the phone that might be obscuring the front facing camera? If not, head to Settings > Apps > Camera > Force Stop > Storage > Clear Cache > Clear Data, then restart your A20e. If the issue persists, run a hardware test by opening the Phone app and dialing *#0*# into the keypad. Select Front Cam, and check to see if the screen remains black. If it does, reach out to our Help Desk via the link below to arrange for the device to be inspected by one of our engineers. 

https://www.samsung.com/uk/support/contact/

0 Likes