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S7 battery and screen

(Topic created on: 26-06-2020 01:46 PM)
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Leon71
Student
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a warning appeared on my screen "switch off due to overheating" had this phone from new

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SaudA
Troubleshooter
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Hi @Leon71, the phone has a safety feature where it will turn off if it gets too warm. Are you using the official charger that came with the phone? Was the phone in direct sunlight or on a surface that heat up?

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