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Phone not recognised by Kies

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About Samsung Galaxy J6

 

I'm trying to back up my files on my computer but I can't because my device is not recognised by Kies, or any other free transferring service. 

When I go into 'My Computer', my phone is not there under 'Devices and Drives', but I did manage to find it in 'Device Manager' under 'Disk Drives', named 'SAMSUNG MZYLN256HCHP-000L2'. What does this mean? I simply want to access my files. 

I have tried re-installing the drivers for the USB and for this disk drive and troubleshooting the connection in Samsung Kies. Any other help would be appreciated. 

 

Thanks,

Ellie

2 REPLIES 2
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when you connect usb from your phone to your pc remember to unlock your phone to home screen before your pc can recognise your phone
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kies is discontinued by Samsung, better to use Samsung Smart switch on pc to back up all your data from the j6
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