About Samsung Galaxy J6
I'm trying to back up my files on my computer but I can't because my device is not recognised by Kies, or any other free transferring service.
When I go into 'My Computer', my phone is not there under 'Devices and Drives', but I did manage to find it in 'Device Manager' under 'Disk Drives', named 'SAMSUNG MZYLN256HCHP-000L2'. What does this mean? I simply want to access my files.
I have tried re-installing the drivers for the USB and for this disk drive and troubleshooting the connection in Samsung Kies. Any other help would be appreciated.