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Original topic:

J7 unlock

(Topic created on: 02-07-2021 03:08 PM)
Mickeymac
Apprentice
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Other Smartphones
I recently gave my friend my old J7.
She did a factory reset to empty it of personal data which produced a Samsung security screen. I gave her the password but it wasn't recognised and the phone locked up for 24 hrs. The Samsung Acc does not now recognise that phone so we are stuck.
Anyone got any thoughts? Thank you if you have. Mike

1 Solution


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Solution
LiquidSnake
Troubleshooter
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If this tip helped, please can you click the three dots on my comment and select the 'accept solution' option? Thanks! 😋

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7 REPLIES 7
LiquidSnake
Troubleshooter
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Try hard resetting the phone. Just search 'how to hard reset Samsung Galaxy J7' to learn how to do this 😀.
Mickeymac
Apprentice
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OK 👌
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LiquidSnake
Troubleshooter
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If this tip helped, please can you click the three dots on my comment and select the 'accept solution' option? Thanks! 😋

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Mickeymac
Apprentice
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Will do.Passed it on but haven't heard yet
JAMES4578
Superuser I
Superuser I
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For anyone who has this issue on J7  try the following steps:

  • Turn off the device to Boot into Recovery Mode.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11
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Mickeymac
Apprentice
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thanks for your response problem seems to be solved 👍
JAMES4578
Superuser I
Superuser I
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@Mickeymac  Good to hear 😀

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11
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