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First Poster

I have a galaxy J3, a little old I know but does me just fine, I haven't had any software updates on it for a while and when I check it shows none but my husband has the exact same phone and has had 2 in the last few months  how can I get the update? Thanks

Screenshot_20200401-054631_Software update.jpg

3 REPLIES 3
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Superuser I
Superuser I

Hi @Clarey 

 

Are you both on the same mobile network ?

 

Updates are sent out in waves according to country, phone model, phone serial and build number.

 

If a phone was supplied by a network then its classed as branded and most want to test out updates to make sure they don't clash with their network services first, and then allow Samsung to send them out.

 

What updates did your husbands phone get ?

 

Possibly Security updates as Samsung tend to provide 2-3 major updates to their phones and then they stop.

 

samsung-galaxy-j3-update. 

 

If there isn't anything showing in the phones software update section then maybe consider using Samsung Smartswitch to see if theres anything available there.

 

🌈 Stay Safe  🌈

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-9820 _ Samsung One Ui 2.5/ Android 10. Snapdragon 865+

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Thank you for replying.

We're on the same network, same phone, same same data plan...same everything.

 

i'll try smartswitch, thanks...once i figure out exactly how to use it and what to do with it.. lol

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Ok.

 

Remember take into account both phones will have different build and serial numbers too.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-9820 _ Samsung One Ui 2.5/ Android 10. Snapdragon 865+

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