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Original topic:

No Samsung Pay app

(Topic created on: 12-04-2019 10:15 PM)
KeithR
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I have a Galaxy A3 2017 SM-A320FL

I would like to set up Samsung Pay on it, but there is no app for it loaded. I thought it was supposed to be preloaded?

Whats worrying is if I go to Play Store and try to install it, I get the message "Your device isn't compatible with this version" I am on Android 8.0.0

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8 REPLIES 8
BandOfBrothers
Superuser II
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Which country are you in @KeithR  ?

 

I assume the phone isn't rooted ?

 

You can see if Knox has been tripped by downloading the phoneinfo app from Playstore and check that Knox shows as 0x0

 

Who supplied the phone to you ?

 

 


Current Phone > Samsung Z Fold³ 5G.

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KeithR
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Thanks for your speedy reply BandOfBrothers.

 

I am in UK, not rooted. Never heard of Knox, but will give it a go.

I bought the phone off eBay. Brand new unopened in a sealed box which I still have.

 

 

 

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BandOfBrothers
Superuser II
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Hi @KeithR 

 

You're very welcome. 

 

It could be that the phone you have then if off Ebay is a grey import not intended for the UK market hence the issues with Samsung Pay.

 

For example a while ago I wanted the Samsung Note Fe and would have needed to import it and thus Samsung Pay could have been an issue.

 

 


Current Phone > Samsung Z Fold³ 5G.

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KeithR
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So, if it is a grey import, does that mean there is a hardware (unfixable) or software (fixable?) deficiency?

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TracyR
Moderator
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Hey @KeithR 

 

The hardware and software differs on phones purchased in the UK/EU and outside in other regions. 

The incompatibility with your phone and Samsung Pay isn't something that would be fixable.

 

 


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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KeithR
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ok thanks TracyR

Lesson learned - eBay perhaps not best place for the unwary to buy a phone!

I naively thought the model number defined its features.

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KeithR
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Just checked in settings, and the model number shown is SM-A320FL which according to Wikipedia is for Europe. Am I missing something here?

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TracyR
Moderator
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Drop me a private message with your Serial Number and IMEI and I'll check on my system. 

I won't be able to see the exact country, but I'll be able to see if it's EU or Non EU

 

:smiling-face:


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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