Usually when a phone is powered up for the first time then awaiting updates start to show up and or look in the phone's software update section.
Also unfortunately some features are not available on all phone's in all regions.
I agree however that if a phone has the necessary hardware to run software and relevant features then it should be an option.
Perhaps send your feedback via the Samsung Members App.
I wish you all the best with this.
Current Phone ~
Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+
Samsung One Ui 3.1/ Android 11.