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Original topic:

M30 finger print not working

(Topic created on: 18-10-2021 01:30 PM)
Deepak612
First Poster
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Other Smartphones

My M30 mobile Finger Print is not working for the last 6 months, because my phone is only less than 1 Year please resolve this issue asap thank you ..........

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3 REPLIES 3
Ventor
Superuser I
Superuser I
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@Deepak612 Hello, go to the Help section of Samsung Members / Help / Recognize fingerprint and check. If attention is required, it is probably a sensor problem.
Otherwise, I would recommend Reset to factory values, with previous backup. Do not reset the device from the backup, install all apps from scratch. Greetings.

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Jay217
Pioneer
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Dial *#0*# and select sensor from the menu. At the bottom there will be a fingerprint auto test function. If it passes all tests on here then I would do reset. Keep pressing back to leave the menus
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BandOfBrothers
Superuser II
Superuser II
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Hi @Deepak612 

 

I'm surprised you've let this situation go on for 6 months !

Try deleting your current fingerprints and then reset them back up.

Unfortunately the team here cant help so you would need to.contact your regions Samsung Support Department or visit a Samsung Experience Store  / Samsung Service Centre for support if this is a software or hardware issue.

I wish you all the best with this situation. 


Current Phone > Samsung Z Fold³ 5G.

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