02-03-2021 11:27 AM
First Post so bear with.
My J6 phone wont switch on, it's stuck on the lock screen with wheel going round. My photos arent backed up and memory was very full. I think an update started and then this (middle of night ). If I do o a factory reset can I restore the photos and transfer to the cloud or sd card? I've read it can be possible but am nervous to factory reset as really want to try everything so I don't lose the photos (they are of my newborn and I'm absolutely devastated)
Any advice gratefully received. I'd pay if I can n get the photos back, I, m desperate.
Thank you
Amy
04-03-2021 09:20 AM
Many thanks for your help so far, much appreciated. This might be a silly question but where/how would I find a legitimate specialist?
04-03-2021 09:22 AM
Thank you for your response although unfortunately my phone is not able to connect to my laptop via the cable, it only charges so am unable to use smart switch
04-03-2021 10:22 AM
05-03-2021 08:43 AM
I've now had a new screen appear on my phone, with three options, 1) re start,
2. Erase app data - it says
"Deleting app configuration data may allow your phone to start in safe mode. Safe mode allows access to basic functions, so you can back up any important data stored on your phone. After backing up your data, a factory reset may be needed to get your phone to start normally"
or 3) take to a service centre.
is erase app data the same as a factory reset? or is it worth a try to get to safe mode? have tried the restart and come to the same screen. Many thanks for your help!
05-03-2021 02:03 PM - last edited 05-03-2021 02:04 PM