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Original topic:

Help ! what do I have to do ? A31 a 31 display problem

(Topic created on: 21-09-2022 10:54 AM)
A313
Apprentice
Options
Other Smartphones

Help ! what do I have to do ? A31 a 31 screen problem 

IMG_20220921_123020.jpg

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 #A31

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5 REPLIES 5
A313
Apprentice
Options
Other Smartphones

 also this

IMG_20220916_211155.jpg

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AshP_
Moderator
Moderator
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Other Smartphones

Oh dear, @A313, that doesn't look good! Not to worry though, it'll be very fixable! Have you dropped your A31 at all? Have you had a go at performing a soft reset by pressing and holding your Side and Volume Down keys together? Doing this doesn't erase any data. Can you hear any notification sounds coming from your phone to indicate it's working as expected aside from the display issue?

A313
Apprentice
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Other Smartphones

Yes, it turns on, but when I turn it off, it does not respond again. I updated it to Android 12. This happened after he fell from 30 centimeters. (Have you had a go at performing a soft reset by pressing and holding your Side and Volume Down keys together?) - i do this every time it shuts down...  Sometimes help press on the frame of the screen. 

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AshP_
Moderator
Moderator
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Other Smartphones

@A313 Thank you for explaining that. It would be best to have your phone inspected by one of our engineers, as the steps available to try when the display isn't functional are limited. If you're based in the UK, you can arrange a repair here

If you need further assistance with arranging this, you may reach out to our Support Teams using the details listed on the Contact page of our website.

A313
Apprentice
Options
Other Smartphones

Thanks i try  . One moment when i click here it works but not for long , I think the problem is in the screen cable ...

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