Help ! what do I have to do ? A31 a 31 display problem

[A313]

Help ! what do I have to do ? A31 a 31 screen problem 

 

 #A31

 

[A313]

 also this

[AshP_]

Oh dear, @A313, that doesn't look good! Not to worry though, it'll be very fixable! Have you dropped your A31 at all? Have you had a go at performing a soft reset by pressing and holding your Side and Volume Down keys together? Doing this doesn't erase any data. Can you hear any notification sounds coming from your phone to indicate it's working as expected aside from the display issue?

[A313]

Yes, it turns on, but when I turn it off, it does not respond again. I updated it to Android 12. This happened after he fell from 30 centimeters. (Have you had a go at performing a soft reset by pressing and holding your Side and Volume Down keys together?) - i do this every time it shuts down...  Sometimes help press on the frame of the screen. 

[AshP_]

@A313 Thank you for explaining that. It would be best to have your phone inspected by one of our engineers, as the steps available to try when the display isn't functional are limited. If you're based in the UK, you can arrange a repair here. 

If you need further assistance with arranging this, you may reach out to our Support Teams using the details listed on the Contact page of our website.

[A313]

Thanks i try  . One moment when i click here it works but not for long , I think the problem is in the screen cable ...