Galaxy S7 black Screen after a fall

[Gerard34]

Hi!

I dropped my phone from a table which landed flat on the floor. It was protected with a case but still the screen went out of wack for a second and then went black. The screen is still responsive.

Things I tried:
Plug- unplug the charger
Reboot with volume down and power buttons

is there a possibility to repair it without changing the screen (for instance if the lcd ribbon is loose)?

Many thanks!

Regards,

[BandOfBrothers]

Hi @Gerard34 

I'm sorry to hear that accidental drop has caused issues.

Unfortunately it's not possible to say what's going to be needed in regards to a Repair until a Samsung Service Centre has had hands on to assess the phone.

In the UK Samsung also provide a doorstep repair service.

> https://www.samsung.com/uk/support/repair/ 

Unfortunately accidental damage is not covered under the 2 year Manufacturers Warranty so Samsung may charge a fee for the repair.

If I can be of any further help then please don't hesitate. Take care.  😎 

[Gerard34]

Hi,
Thank you @BandOfBrothers .

Is it possible to recover my data before the repair?
It seems that the S7 does not support MHL... 😕

Thanks and happy new year.

[BandOfBrothers]

You could try various software programmes but the issue maybe that you can't allow the connection to allow access if the screen is black.

I haven't used any myself so can't recommend one.

i-smashed-my-screen-and-cannot-use-the-touchscreen-is-there-any-way-to-access-my-data/ 

And

https://www.imobie.com/android-tips/broken-samsung-data-recovery. 

May help @Gerard34 

Hopefully you had Samsung Cloud set up to back up.

The Samsung Service Centres usually perform a factory reset as standard which will mean any personal information and data will be wiped.