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Original topic:

Galaxy J3

(Topic created on: 24-08-2021 04:57 PM)
Condor09
First Poster
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Other Smartphones
Phone keeps stopping. Can get incoming calls but not outgoing. Any ideas how to fix.

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2 REPLIES 2
AndrewL
Moderator
Moderator
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Other Smartphones

@Condor09: Please can you provide further details of the issue? Is the Phone app stopping/closing down when you attempt to make calls, and are you getting any error messages? Are you still able to send and receive text messages? Are you on a Pay As You Go contract? 

In the meantime, please open the Phone app > Tap the 3 dots in the top right > Settings > Supplementary Services > Call Barring > Voice Call, and make sure that all options here are toggled off, 'All Outgoing Calls'. Now, head to Settings > Connections > Flight Mode, and toggle this off if it is enabled. Similarly, head to Settings > Notifications > Do Not Disturb, and toggle this option off.

If the issue persists, please remove your SIM, give the gold contacts a rub, and put it back to see if this helps. If the issue is only affecting certain contacts, please open the Contacts app, select an affected contact, tap the 3 dots in the top right, and select Unblock Contact, if applicable. I also recommend reaching out to your network provider to see if there are any restrictions on your account, or to the service in your current area. 

BandOfBrothers
Superuser II
Superuser II
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Other Smartphones

Hello @Condor09 

 

Does this happen intermittently  ?

Does this happen in one place or everywhere  ?

Does this happen with all calls or specific contacts ?

As a process of elimination try your sim card in another phone and then see what happens.

Your sim card may need Sim Swapping.

Also have a word with your Network's Customer Services to check your account.


Current Phone > Samsung Z Fold³ 5G.

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