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Can't wipe cache partition Galaxy A16

(Topic created on: yesterday)
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FreedomZoo
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I've tried following Samsung instructions and online videos on how to wipe cache partition on my Galaxy A16 but it's not working. I've never had an issue with my previous A12 phone, i.e. turn off the phone, press the side button and volume-up at the same time then carry on. The 'wipe' screen never appears. Please help

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Glenntech
Samsung Members Star ★★★
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Did you plug into a computer or another phone
Can use a smart tv as well
Needs to have a charging cable plugged into something now
You may need to turn off Auto Blocker in settings as well
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FreedomZoo
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Ah, i just tried it again, plugging the phone into my computer, seems to work...weird.