Will there be any updates from Samsung to fix the touch screen not working after OneUI 6.1 Update on Galaxy S21 Ultra ?

[ramyabidi]

I have an S21 Ultra Snapdragon SM-G988U1 which used to work fine just until I updated the software to version OneUI 6.1 (Binary C) and after reboot the phone touch stopped working and I see its a common issue online and so many people has the same thing, since its a Snapdragon variant I can't follow the unofficial methods of rooting and using the terminal to fix the issue and I also cannot downgrade to a lower version becaue of the Bit version.

I can only use the phone using a mouse or an S pen.

I was wondering if Samsung going to release an official fix or an update to resolve the display issue.

[BandOfBrothers]

Hi @ramyabidi and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋 

I'm disheartened to hear of the issues your currently experiencing with your phone 😔 

May I ask have you tried any troubleshooting steps  🤔 

Or if possible go to a Samsung Experience Store or Samsung Service Centre for help. 

Samsung asks for such feedback via the Samsung Members App too so that they can analyse it. 

If i can be of any further help please don't hesitate to ask  😎 

[mushymush]

i think we jsut have to email them or home adress and they send us a brand new phone ..  i would be suprise they wouldnt do that .. especially it not our fault and we have waited quite a while already .. so yeah i would just be FAIR of them to either make a patch before 2025 of offer us a new phone .. actually  i dont see how it can be any other way .. legally ! they cant get away with thing like that .. anyway im looking to make a lawsuit again them if nothing change . .and a lawsuit finaince with youtuber and will work on making a group so we the people against samsung .. i know there at lease 15 000 + phone with the same problem ..  that enough  i believe to go into a lawsuit 

[Chigui222]

Im with you, my phone stopped the touchscreen function right hours after the update to binary D. Now I cant go back to an earlier firm and I have an expensive rock in my desk.

[Moster1002]

Same here! My mom and I both have s21 ultra and both were affected. One does have an aftermarket screen and the other is all original out of the box! Zero touchscreen immediately after 6.1 update.

[ramyabidi · Accepted solution]

bad news everyone, I just updated to OneUI 7 and the the issue was not fixed. 
All you can do now is throw your samsung s21 ultra in the trash and never buy samsung again

[ameenbalori]

Just updated my S23 ultra today and the touch is no longer working