30-11-2024 12:38 PM
I have an S21 Ultra Snapdragon SM-G988U1 which used to work fine just until I updated the software to version OneUI 6.1 (Binary C) and after reboot the phone touch stopped working and I see its a common issue online and so many people has the same thing, since its a Snapdragon variant I can't follow the unofficial methods of rooting and using the terminal to fix the issue and I also cannot downgrade to a lower version becaue of the Bit version.
I can only use the phone using a mouse or an S pen.
I was wondering if Samsung going to release an official fix or an update to resolve the display issue.
Solved! Go to Solution.
11-05-2025 02:04 PM
bad news everyone, I just updated to OneUI 7 and the the issue was not fixed.
All you can do now is throw your samsung s21 ultra in the trash and never buy samsung again
30-11-2024 04:35 PM
Hi @ramyabidi and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋
I'm disheartened to hear of the issues your currently experiencing with your phone 😔
May I ask have you tried any troubleshooting steps 🤔
Or if possible go to a Samsung Experience Store or Samsung Service Centre for help.
Samsung asks for such feedback via the Samsung Members App too so that they can analyse it.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
15-12-2024 02:19 AM
i think we jsut have to email them or home adress and they send us a brand new phone .. i would be suprise they wouldnt do that .. especially it not our fault and we have waited quite a while already .. so yeah i would just be FAIR of them to either make a patch before 2025 of offer us a new phone .. actually i dont see how it can be any other way .. legally ! they cant get away with thing like that .. anyway im looking to make a lawsuit again them if nothing change . .and a lawsuit finaince with youtuber and will work on making a group so we the people against samsung .. i know there at lease 15 000 + phone with the same problem .. that enough i believe to go into a lawsuit
30-12-2024 04:15 AM
Im with you, my phone stopped the touchscreen function right hours after the update to binary D. Now I cant go back to an earlier firm and I have an expensive rock in my desk.
06-01-2025 07:12 PM
Same here! My mom and I both have s21 ultra and both were affected. One does have an aftermarket screen and the other is all original out of the box! Zero touchscreen immediately after 6.1 update.
11-05-2025 02:04 PM
bad news everyone, I just updated to OneUI 7 and the the issue was not fixed.
All you can do now is throw your samsung s21 ultra in the trash and never buy samsung again
a month ago
Just updated my S23 ultra today and the touch is no longer working