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Wifi keeps disconnecting and not showing any available wifi

(Topic created on: 04-07-2023 11:05 AM)
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I have this problem too

meteoron
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Hi, I'm using S20 FE, and my wifi keeps getting disconnecting and when I try to see in wifi settings, it shows no available network to join. The temporary fix is to disable and enable the wifi on the phone and it starts working again until I keep my phone down. 
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Solution
AndrewL
Moderator
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@meteoron: To troubleshoot the issue, please start by pressing the Volume Down and Power buttons together until the phone restarts, as this will refresh the device and resolve any temporary software issues. Don't worry, this won't affect your personal data or settings. 

Following the restart, please head to Settings > Software update > Download and install, to ensure your device is fully up to date, followed by Security and privacy > Security update. Now, head to Settings > Connections > Wi-Fi > Tap the 3 dots in the top right > Intelligent Wi-Fi, and toggle off the following settings: 1. Switch to mobile data 2. Switch to better Wi-Fi networks 3. Turn Wi-Fi on/off automatically 4. Wi-Fi power saving mode. 

You may also wish to head to Settings > General management > Reset > Reset network settings > Reset settings, however please be aware that this will also reset your mobile network and Bluetooth settings. Let me know how you get on.

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6 REPLIES 6
Solution
AndrewL
Moderator
Moderator
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@meteoron: To troubleshoot the issue, please start by pressing the Volume Down and Power buttons together until the phone restarts, as this will refresh the device and resolve any temporary software issues. Don't worry, this won't affect your personal data or settings. 

Following the restart, please head to Settings > Software update > Download and install, to ensure your device is fully up to date, followed by Security and privacy > Security update. Now, head to Settings > Connections > Wi-Fi > Tap the 3 dots in the top right > Intelligent Wi-Fi, and toggle off the following settings: 1. Switch to mobile data 2. Switch to better Wi-Fi networks 3. Turn Wi-Fi on/off automatically 4. Wi-Fi power saving mode. 

You may also wish to head to Settings > General management > Reset > Reset network settings > Reset settings, however please be aware that this will also reset your mobile network and Bluetooth settings. Let me know how you get on.

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meteoron
Apprentice
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Thanks Andrew, it worked. It still happens once in a while but better than before.
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meteoron
Apprentice
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It started happening again
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lampwick
First Poster
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Same problem with my S20 FE
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meteoron
Apprentice
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I'm giving up on my phone it's port isn't working to charge after 5mins and only way to charge is using wireless. Booked the 15 pro max and just waiting for this misery to end.
fedupwiththiscrap
First Poster
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This is frustrating and annoying I can't get signal in my place or the issue isn't resolved I'm getting fed up with Samsung. I shouldn't have to factory reset my phone. Its not going to help or make a difference this is a Samsung update issue. It keeps saying connecting disconnected. I have to keep my data on and even that isn't stable. Since the update of Samsung phone this Problem has got worse
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