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Two steps verification SOS

(Topic created on: 16-09-2023 01:45 PM)
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monch9
First Poster
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Hi all,

I am logged out of my Samsung account and I can't logged in as I no longer have my old phone number to get through the two steps verification.

I have tried doing as suggested on the Samsung site: Settings, Accounts and Back ups, Manage Accounts, Samsung Account, My Profile.... thought you still need to sign in and it still requires two steps verification...

Also, I can't delete the account and put a new one on, as to delete the old account, you need to go through the two steps verification.

So please help me resolve this issue. 

Thanks for your time.

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2 REPLIES 2
ChrisM
SuperStar
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Hi @monch9 

This is one for our Accounts Team, we're afraid. You need to give them a call on 08009951079.

Hope this helps!

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JAMES4578
Samsung Members Star ★★
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@monch9  There is a process for editing personal information such as phone number for 2 step verification,as long as you have the right email and  password. can be done either via phone  settings or on the web . see some information here https://www.samsung.com/uk/support/mobile-devices/how-to-change-your-samsung-account-mobile-number-u... 

However not guaranteed to work and  you may need to contact the Accounts Team.  However as far as I am aware they  are only available Monday-Friday.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.