Still no reception!

[AndreaM87]

Since July updated my phone stopped working. Can't get signal or any Internet, can't receive calls, my network provider says everything is fine. Just paid this phone off in june, now in November and still same issues I'm having to divert all calls to a 11pound Nokia, and ask my children or partner for wifi when outside😂feel like wee kid lol, wish samsung would fix update issues 😩

[Piper123]

Hey there

Sorry to hear of your issues. There could be a number of reasons for this but let's try a couple first:

1. Please perform a Reset Network Settings on your device. You won't lose data but you will have to re-enter your WiFi passwords

2. Where did you buy your device? Please locate the IMEI (you may have two) and go to one of the free IMEI check websites to make sure the device hasn't been network locked. (This may happen if the device was bought second hand and the seller claimed on insurance for example).

3. Have you tried a Factory Data Reset?

[AndreaM87]

Aw did it all. Nothing helped,

[AndreaM87]

Phone was brand new from Vodafone

[philmyenergy]

Hi ive just had an update and it has done the same to my S21. Got hardly any signal and also can't use any data nog enough signal to use this. So basically it has done a proper naughty to my phone and now struggling to use it. Its the update that had done this its nothing else trust me. Now my phone us know good to anyone very sad to lose this phone. Cost me alot of money now gone down the drain with know fault of my own

[AndreaM87]

This is what happening to mines😩, am totally gutted and I don't want a new phone ethee

[philmyenergy]

I know something has seriously gone wrong with the update I believe. Everything was ok before I downloaded it. So basically its not our fault Samsung need to investigate and get this sorted im certainly not losing all this money due to no fault of our own. I'm wondering if we can remove this update. I will check the Internet and get back to you soon AndreaM87 im not a technician just a joe bloggs lol bless 🙏 ♥️

[AndreaM87]

I've been going through this since july😩and had 2 updates and still hasn't helped. I've even contacted samsung to get them sort issues but nothing

[philmyenergy]

Hope you have registered your phone with Samsung. If not do it asap. I've looked up to remove update it needs a professional to do this. It's not possible to do it yourself unless you know what you are doing. My suggestion is go back to Vodafone tell them what has happened if no luck there then last resort is Samsung. I honestly wouldn't reset phone ect because its not that it's the software update tbh

[AndreaM87]

Vodafone said since I was in with issue in July. Every hour someone is going in with same issues! Wish I never updated my phone