SPen not working properly

[aj64]

Hi, my spen isn't working properly,  I have reset it but its still the same. I have got a new nip ( from previous phone) but can't get this one out, does it come out?  Thank you every one in advance 

[Fiona26]

Can you confirm what phone you have?. I'm not sure that the s pen is even compatible with the s20 series.

[Pugs1957]

As @Fiona26 said, the pen is not compatible at all with the S20. The S20 doesn't have the necessary hardware.

[aj64]

I have a Samsung s20 note ultra

[Fiona26]

You have the note 20 ultra? If its a note then indeed its s pen compatible. There should be a tool in your phone box to change the s pen tip. Use the tool to remove the old tip.

[aj64]

Yes it is a note 20 ultra (not changed the pen) ive got the old tool

[Fiona26]

Well use the tool to remove the old s pen tip. If it's not the tip causing issues with your s pen not working properly, and you have already reset. I would then contact samsung see what they say.